FAQs
Thank you for choosing Ezcape Spa & Wellness. Here are the answers to our frequently asked questions.
Do you accept walk-ins?
Walk-ins are welcome. However, reservations are recommended and can be made by phone at 613-841-8400 or online.
What should I know about reservations?
Please arrive 15 minutes prior to your reservation. We accept Visa, MasterCard, Debit or Cash as a method of payment. There are NO cash or credit card refunds on products and/or services rendered. All prices are exclusive of tax and are subject to change without prior notice.
What are the spa requirements?
Please turn off all cell phones. Clients 12 years of age and over. Clients between the ages of 12-16 must be accompanied by an adult. A health history form must be completed by all clients prior to any initial treatment or service.
What is the cancellation policy?
Appointments may be cancelled up to 24 hours prior to the scheduled appointment time. If an appointment is cancelled less than 24 hours before the scheduled appointment time, the next appointment will need to be confirmed with a credit card.
How do I go about booking spa packages and group bookings?
Spa packages must be booked and confirmed with a credit card. Please note that no charges will be placed on your credit card unless there is a late cancellation, in which case a 50% cancellation fee may be applied to your credit card.
All group bookings (two or more) require a credit card to secure reservations. Please note that no charges will be placed on your card unless there is a late cancellation, in which case a 50% cancellation fee may be applied to your credit card.
What important information should I know about gift certificates?
- Gift certificates are available in any denomination and do not expire.
- Gift certificates purchased for a specific service have a 1-year expiration date.
- Ezcape Spa & Wellness provides insurance receipts for massages performed by certified Registered Massage Therapists. Each receipt issued is in the name of the client receiving that particular massage. Clients paying for RMT massages with a gift certificate will be issued an insurance receipt in the amount of zero dollars.
Ezcape Spa & Wellness is NOT responsible for any lost or stolen articles.